Is my staircase too narrow?

There are a variety of modern lifts that have been designed with difficult stair cases in mind. You won’t know what stairlift will fit your stairs until a trained surveyor visits your property – however more often than not we are able to find a stairlift for every stair case we visit without comprising safety or practicality.

Is my wall strong enough to support a stair lift?

This is one of the most common questions however there is no need to worry about damage to the walls structure.

There will be no damage to your wall or the structure of your wall as all stairlifts are fitted to the staircase.

There is a doorway at the bottom of my stairs – will this cause a problem?

There are a variety of modern stairlifts that have been designed with difficult staircases in mind. In most cases we will find a stairlift that can be fitted without causing major obstruction to a door.

You can find more information here.

How much does a stairlift cost?

It’s hard to give an exact cost of a stairlift as it depends on a variety of factors. To get a precise estimate it is always best to get a no obligation quotation from one of our trained surveyors.

Once a surveyor has visited your property we can give you an exact price.

As a guide, a new straight stairlift could cost from £900 and a new curved stairlift could cost from £3000.

Why are curved staircases more expensive?

Stairlifts fitted on curved staircases tend to be more expensive because the rail is custom made. For curved staircases the rail on which the stairlift sits has to be custom made to the properties measurements.

How much does it cost to run a stairlift?

Stairlifts cost very little to run and will be one of the most inexpensive & environmentally friendly things you run in your house.

Will people still be able to walk up the stairs with a stairlift fitted?

Modern stair lifts are designed with everyone in mind. We make sure there is plenty of room for other people to walk up and down the stairs when the stairlift is not in use.

We understand that there are often other people living in a property who might not need or want to use the stairlift so we do our best to accommodate the needs of others too.

When choosing a stairlift how do I know it’s the right one for me?

Having a stairlift installed can be a life changing decision and we will work with you to find the stairlift that is best suited to your needs.

Our surveyors will listen to what you are looking for and try to find something that fits. If you are buying a new stairlift the majority of lifts come with a variety of options including seat & rail colour to match your décor.

As part of our service surveyors make sure you will find the stairlift comfortable and sit on it at the right height to avoid any difficulty when getting on and off the lift.

Where can I try a stairlift?

Having a stairlift installed can be a big decision, and you want to make sure it’s the right solution for you. We always recommend on our quotations that you try out a stairlift before you commit to a purchase.

You can see more information here.

How noisy are stairlifts?

Stairlifts aren’t as noisy as most people think and have come a long way in recent years. Each stairlift is different however the majority produce very little noise when travelling up & down your stairs and are almost silent.

Can I buy a reconditioned stairlift?

Yes. Reconditioned stair lifts are often a cheaper alternative to a brand new. If it is a curved staircase and for some straight staircases you will still have to pay for a custom rail to be made. The reconditioned part of the stair lift is the seat and carriage.

Will you service my lift?

If you take out the appropriate warranty or service contracts with Liftability we can provide a variety of servicing options to keep your lift working in peak condition.

How long will it take to fit my stairlift?

It’s difficult to give a fixed time on the installation of a stairlift as it is depended on various factors.

If you have a straight stair case the process will be shorter. This is due to the rail on which the stairlift sits not having to be quite so custom made compared to the bends in the stairs. The average time from order to installation is 3-4 weeks.

If you have a curved staircase things tend to take a little bit longer because the rail is slightly more complicated to make. With a curved staircase we have to make sure the rail fits your stairs 100% and the process of welding the rail takes that extra time to make sure all the curves and bends are in the correct place. The average time from placing an order to delivery and fitting of a curved rail is 6-8 weeks.

Can I rent a stairlift?

Yes. Renting a stairlift is a good way of fitting a stairlift if you are having financial difficulties or feel the renting option might be the best option for you. If you are considering renting a lift you might be interested in looking at reconditioned stairlift.

What do I do if my stairlift stops working?

If your stairlift unfortunately stops working, we understand you’ll want it up and running again as soon as possible. You can find out what to do here.

Why is my stairlift beeping?

We often get calls from customers who’s stairlift has been beeping and they’re not sure why. It may be something you can fix yourself – have a look at this page to see how.

Can I switch off my lift when I go on holiday?

If you’re going to be away from home for a while, you may wish to switch off your lift like you would your fridge/freezer or television. You can find more in depth information here.

What do I do if I no longer need my stairlift?

If you are moving house or perhaps you no longer need it, you may decide that you need to have your stairlift removed. You can find more information on this page.

Visit our Southampton showroom and try before you buy! Call 0800 652 1440 orBook your visit online!