If you have a problem with your stairlift, it may feel impossible to tell what is wrong with it. However, a lot of stairlifts now come with diagnostic codes to help find the cause of the fault.

The Stannah 600 straight stairlift features a User Display Panel located on the side of the stairlift carriage, which allows you to see the status of the stairlift, and shows fault codes.

This is especially useful when you are trying to explain over the phone exactly what has happened or gone wrong with the lift. Using these codes enables the stairlift engineer to quickly diagnose the exact cause of the fault or issue, and in many cases can be used to resolve the problem over the phone. This can save you money by not having to pay for a callout.

Stannah 600 Fault Codes

Fault Code	Code Description	Code Meaning
-	Charge voltage too low	Check that the wall switch is on. Check that there has not been a power cut. If problem persists, call your stairlift supplier.
1	Battery voltage too low	Check that the wall switch is on. Check that there has not been a power cut. If problem persists, call your stairlift supplier.
2	Ready for operation	Call your stairlift supplier if your stairlift does not work, as 2 indicates the stairlift is ready for use.
3	Safety pad obstructed	Check whether there is anything obstructing the safety edges. If there is, the stairlift is still on and can be moved in the opposite direction to allow you to remove the obstruction. You can then continue to go up or down the stairs.
4	Chair-arm rocker switch or key switch is off	Check power key is in correctly and on/off switch is in the 'on' position.
5	Downside chair arm not lowered or seat not loaded	Ensure downside arm is fully lowered.
6	Isolator seatbelt not worn (if fitted)	If you have an immobiliser seatbelt fitted then ensure that it is clicked into place.
7	Seat not centred	Swivel seat back to its travelling position.
8	Carriage cover not fitted/ not fitted correctly	The cover to the carriage of the stairlift may have come loose. Call your stairlift supplier.
9	Fault present. Refer to fault codes.	Call your stairlift supplier.
F	Software fault. Replace main ECU.	Call your stairlift supplier.

If you would like any further information on the fault codes, please do not hesitate to contact us.